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Bank and Postal Services

Bank Services

Banks provide useful services, such as remittances, deposits, salary transfers and payments of utility bills. Moreover, if you have a cash card issued, you will be able to make withdrawals and deposits at automated teller machines.
To open a bank account, your personal seal and residence card or passport are required. For more information, please contact each bank. Over-the-counter services at banks are generally available from 9:00 a.m. to 3:00 p.m. on weekdays (closed on national holidays).


Postal Services

The main types of domestic mail include postal cards, standard-sized envelopes (up to 50g) and non-standard-sized envelopes.
International mail services include EMS (Express Mail Service), air mail, surface mail and SAL (Surface-Airlifted). Postage varies depending on the destination, weight and shipping method.
For more information, please visit the Japan Post website linked below.

Inquiries Japan Post Customer Service Center
Phone 0120-5931-55 (toll-free)
0570-046-666 (from mobile phones)
0570-046-111 (English)
Hours Monday through Friday, 8:00－21:00
Weekends and national holidays, 9:00－21:00
Japan Post website http://www.post.japanpost.jp/

Registered mail or a parcel delivered while you are not home is taken back to the post office, with a non-delivery notice left in your mailbox. To pick the item up at the post office, the non-delivery notice and your ID are required. To have the item redelivered, please call the number indicated on the notice. Alternatively, you can arrange redelivery online following the instructions given there.